Reach provides you with direct access to vital communication tools. It also shows you how effective they are by providing you with detailed statistics about how those tools are being used by your customers.
CALLS
Inbound customer call statistics are available online and up-to-the-second for each individual telephone number and include:
The caller ID Geographical location of the caller Time of call Duration of call Cost of, or revenue from, call
TEXTS
The crucial information you get about your texts will be different. You will still get volumes and times for all types of text but you will also get
delivery receipts so you know exactly who has seen your message.
Reach’s comprehensive information about inbound customer communication will help you:
Respond to changing call patterns Plan advertising more efficiently Understand your customers more
And because Reach stores the phone number of everyone who calls you, future direct marketing will be easy.
The caller ID
